Emotional Intelligence for IT Professionals
Emília M. Ludovino更新时间：2021-07-08 10:44:40
最新章节：Bibliographycoverpage
Title Page
Copyright
Emotional Intelligence for IT Professionals
Credits
About the Author
Acknowledgment
About the Reviewer
www.Packtpub.com
Why subscribe?
Customer Feedback
Preface
What this book covers
Who this book is for
Reader feedback
Customer support
Downloading the color images of this book
Errata
Piracy
Questions
What is Emotional Intelligence?
The importance of emotional intelligence for IT professionals
What is emotional intelligence?
Perceiving emotions
Using emotions
Understanding emotions
Managing emotions
The difference between emotions and feelings
What are emotions?
What are feelings?
The five universal emotions plus calm
States of anger
Actions of anger
Triggers of anger
States of enjoyment
Actions of enjoyment
Triggers of enjoyment
States of fear
Actions of fear
Triggers of fear
States of sadness
Actions of sadness
Triggers of sadness
States of disgust
Actions of disgust
Triggers of disgust
Summary
The Neuroscience Behind Emotional Intelligence
The three functional brains
The primitive brain
The limbic system
The cerebrum
Emotions and the emotional brain
Neuroscience behind decision making
Neuroscience behind mindfulness
Neuroscience behind gratitude
Neuroscience behind empathy
Summary
Core Emotional Intelligence Skills IT Professionals Need
Self-awareness
What is self-awareness?
The core skills of self-awareness
Accurate self-awareness
Accurate self-assessment
Self-confidence
Benefits of having high self-awareness
Consequences of having low self-awareness
Self-expression
What is self-expression?
Core skills of emotional self-expression
Expressing positive emotions
Expressing negative emotions
Expressing emotions face to face
Consequences of a bad self-expression
Self-regulation
What is self-regulation?
Core skills of self-regulation
Self-control
Adaptability
Achievement orientation
Initiative
Benefits of good self-regulation
Consequences of lack of self-regulation
Social awareness
What is social awareness?
Core skills of social awareness
Empathy
Awareness and acknowledgment
Sensitivity
Organizational awareness
Service orientation
Benefits of having great social awareness
Consequences of lacking social awareness
Social skills
What are social skills?
Core of social skills
Ethical influence
Emotional intelligence leadership
Developing others
Building bonds
Change catalyst
Conflict management
Communication
The benefits of having great social skills
The consequences of having bad social skills
Summary
How to Build an Emotionally Intelligent IT Organization
Does an organization have emotional intelligence?
The three dimensions in which the organization operates
The first dimension - the company
Purpose
Transparency
Mission and vision
Values
Principles
The second dimension - the team
Strategies to enhance the office environment
The third dimension - the service
Strategies to enhance customer support
Strategies to enhance your sales team
Summary
How to Be an Emotionally Intelligent IT Manager
Know yourself and your people
Emotional intelligence and the Myers-Briggs personality types
The ENTJ personality type
The ESTJ personality type
The ISTJ personality type
The INFJ personality type
The INTP personality type
Strategies to better manage extroverts and introverts
Guidelines to better managing extroverts
Guidelines to better managing introverts
Summary
How to Be an Emotionally Intelligent IT Leader
What is the leadership of the future?
The mindset of the emotionally intelligent leader of the future
The six emotional intelligent leadership styles
Commanding leadership style
Visionary leadership style
Affiliative leadership style
Democratic leadership style
Pace setting leadership style
Coaching leadership style
Do you know your type of leadership?
The 3D leadership of the future
Self (first dimension)
Self-awareness
Strategies to enhance accurate self-awareness
Strategies to enhance accurate self-assessment
Strategies to enhance confidence
Self-management
Strategies to enhance self-control
Strategies to enhance trustworthiness
Trust in virtual teams
Strategies to enhance conscientiousness
Strategies to enhance adaptability
Strategies to enhance your achievement orientation
Strategies to enhance initiative
Others (second dimension)
Social awareness
Strategies to enhance empathy
Strategies to enhance service orientation
Strategies to enhance organizational awareness
Strategies to enhance awareness and acknowledgement
Service (third dimension)
Social Skills
Strategies to enhance ethical influence
Strategies to enhance emotional intelligent leadership
Strategies to enhance developing others
Strategies to enhance building bonds
Strategies to enhance change catalyst
Strategies to enhance conflict management
Strategies to enhance empathic communication
Summary
How to Hire Emotionally Intelligent IT Professionals
Best practices to attract the best IT professional fit for a position
Best hiring practices for IT
Behavioral and situational interviewing
Evaluation tests
Trials
Background evaluation
The rules for a better interview outcome
Preparing the interview
Conducting the interview
How to identify the right candidate
Evaluating if the candidate has self-assessment
;Looking for affinity in the candidate
;Looking for the willingness and readiness of the candidate to come on board
Mastering behavioral and situational interview questions
Effective behavioral interview questions
Effective situational interview questions
Assessing emotional intelligence traits in candidates
Assessing emotional intelligence in leadership candidates
Sample questions - self-awareness
Sample questions - self-management
Sample questions - social-awareness
Sample questions - relationship management
How to look for leadership potential in a candidate
Assessing emotionally intelligent management candidates
Assessing emotionally intelligent sales people
Assess emotional intelligent customer service candidates
Summary
Preventing Stressful Situations with Emotional Resilience
What is emotional resilience?
The five pillars of emotional resilience
First pillar - stay calm cool and collected
Keeping calm and cool with annoying co-workers
Don't take things personally
Handling a high workload without being overwhelmed
Second pillar - control your emotions
Be mindful during a conflict
Self-calm your anger
Managing your anxiety
Third pillar - create positive emotions daily
Fourth pillar - develop self-compassion
Fifth pillar - be grateful and forgive
Forgive
A special word to prevent burnout
The main causes of burnout
The red flags of burnout
How to prevent burnout
Build or expand your social network
Changing your life's outlook
Have a healthy lifestyle
Summary
Bibliography
更新时间：2021-07-08 10:44:40