Chapter 1. Overview of Dynamics CRM 2011 Customization

In this chapter, we will cover:

  • Opening a free 30-day trial of Dynamics CRM 2011 Online
  • Using solutions to package our work
  • Creating and managing entities
  • Creating and managing fields
  • Creating and managing forms
  • Creating and managing scripts
  • Creating and managing other resources
  • Creating and managing workflows
  • Creating and managing dialogs
  • Starting a workflow from a dialog
  • Working with security roles and permissions
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